Customer Support

Responsibilities include:

• Handle requests proficiently and professionally
• Create / update ticketing system with issue status and document work
• Research, trouble shoot and resolve issues
• Escalate issues as needed and ensure resolution
• Coordinate with 3rd parties as needed for issue resolution
• Account setup/configuration/activation/deactivation
• Perform system checks

Ideal experience for this position includes any of the following:

• Internet/Web customer support
• Real Estate office support
• Help Desk/Technical support

The skills required for this position are:

• Exceptional oral & written communication skills
• Excellent organizational & problem solving skills
• Computer aptitude and working knowledge of the Internet, email and other common Internet-based services
• Ability to work well with people as part of a team
• Must have punctual, regular and consistent attendance

Additional skills a plus:

• Working knowledge of SQL databases
• Working knowledge of HTML, CSS, Javascript

Benefits:

• 401K
• Medical & Dental insurance
• Short Term Disability
• Life insurance
• Paid vacations
• Paid holidays

APPLY NOW